Terms of Service / Acceptable Use Policy

Unreal-Hosting Web Hosting Services is responsible for providing quality web hosting to all of its clients. To insure each customer is equally protected, the following policies, guidelines and disclaimers apply to all doings business with Unreal-Hosting Web Hosting Services. By filling out an order form you automatically agree to any of the following policies, guidelines and disclaimers. Failure to follow and abide the following may result in suspension and eventual termination of the account. Use of Unreal-Hosting Web Hosting Services constitutes acceptance and agreement to Unreal-Hosting's TOS (Terms of Service). All users of Unreal-Hosting’s Internet services, and their clients, must comply with our TOS (Terms of Service). We reserve the rights to change/update/modify details of the Privacy Policy at our discretion and without notice. Details of the TOS refer to current and prior customers. Please check back periodically for any critical changes. >From herewith in this TOS, the usage of “us”, “we”, “our”, “ours” shall constitute reference to Unreal-Hosting Web Hosting Services, the usage of “you”, “your”, “they”, “them” shall refer to client / customer of Unreal-Hosting Web Hosting Services.

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this TOS. Unreal-Hosting may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your Unreal-Hosting account or other actions as detailed below without notice, based upon the nature of the violation.

This document is intended to provide a basic understand of Unreal-Hosting's Acceptable Use Policy. The following are guidelines for the establishment and enforcement of Unreal-Hosting's AUP. If a Unreal-Hosting account violates this Acceptable Use Policy or our TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however based on the nature of the violation, could result in immediate termination of service.

Unreal-Hosting Web Hosting Services reserves the right to refuse, suspend or terminate services at our discretion. WE WILL OFFER NO REFUNDS

• Illegal Activities: Unreal-Hosting's services may not be used for illegal purposes, or in support of illegal activities. Unreal-Hosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.
• Harm or Endangerment to other people: You may not use Unreal-Hosting’s service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography, or use Unreal-Hosting’s service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.
• Forgery or impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying infrmation is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
• Adult Material: Unreal-Hosting Web Hosting Services is not an adult material host. All pornography, uploading or linking suggestive, explicit or obscene material is prohibited. Any account found to be in violation will be immediately terminated.
• Unsolicited E-mail, News Bombing (SPAM): Use of the Unreal-Hosting service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending Unreal-Hosting account. Anyone hosting websites or services on their account that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their account immediately removed from our network. The server will not be reconnected until such time that you agree to remove any and all traces of the offending material immediately upon reconnection and agree to allow us access to the account to confirm that all material has been completely removed. Severe violations may result in immediate and permanent removal of the account from our network without notice to the customer. Any account guilty of a second violation will be immediately and permanently removed from our network without notice. Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending Unreal-Hosting account.
• Copyright or trademark infringement: Use of the Unreal-Hosting service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software. Use of the Unreal-Hosting service to collect, or attempt to collect, personal information about third parties without their knowledge or consent. Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.
• Network disruptions: Use of the Unreal-Hosting service for any activity which affects the ability of other people or systems to use Unreal-Hosting Services or the Internet. This includes "Denial Of Service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. Unreal-Hosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data. Unreal-Hosting, does not allow the hosting of IRC, IRC Bots, or eggdrops or IRC Related scripts/programs on our network. Accounts found hosting this material will be subject to immediate cancellation without refund. Use of the Unreal-Hosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Unreal-Hosting's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Unreal-Hosting account is subject to immediate termination.
• Security: You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. Server abuse of any kind or form will not be tolerated. Malicious activities that may cause harm to the physical property of Unreal-Hosting Web Hosting Services or its customers is strictly prohibited.
• Network Security: Unreal-Hosting accounts operate on shared network resources. Excessive use or abuse of these resources by one customer may have a negative impact on all other customers.

BANDWIDTH USAGE
All hosting packages offered by Unreal-Hosting Web Hosting Services come with predetermined bandwidth usage. By placing an order form customers agree to the traffic amount allowed. Using more than the allocated bandwidth offered with the purchased package will result in the customer being billed for $5.00 for each gig of traffic exceeded.

ACCOUNT SALES & BILLING
Unreal-Hosting Web Hosting Services reserves the right to change fees at our discretion.

Accounts are setup upon the receipt of payment. Unreal-Hosting Web Hosting Services will accept payments the following ways: credit card transactions, Paypal. Credit card transactions will be done through the www.paypal.com merchant account, as a secure transaction. Unreal-Hosting Web Hosting Services will not be aware of the credit card information such as credit card numbers, balance or individual's credit history. All credit card purchases are subject to fraud verifications before acceptance by Unreal-Hosting Web Hosting Services. Account activations date will be followed as the monthly billing dates. Customers purchasing accounts by Paypal, will receive an invoice sent five days prior to the payment due date. International customers are responsible for insuring payment with fund transfer delays a possibility and currency conversions to USD currency. Customers are responsible for making the payments on monthly, yearly or any other timely basis as discussed and agreed with Unreal-Hosting Web Hosting Services. Accounts are subject to suspension, termination and late fees if payment is not received each month on the dates specified.

Domain name registration, renewal or transfer fees are non-refundable. Customers are responsible for all domain name renewals and timely processing. Unreal-Hosting Web Hosting Services is not responsible for expirations of domain names.

ACCOUNT CANCELLATION & REFUND
Account deactivations/suspensions will occur as a result of non payment. Customers paying by credit card, Paypal, are responsible for making sure the payments have been made each billing cycle. A late fee of $35.00 will be requested in order to activate/unsuspend the delinquent account.

Payments are scheduled monthly, semi-anually, anually or other time schedule as agreed with Unreal-Hosting Web Hosting Services. Non payments are not to exceed 30 days from the payment due date. Failure to make a payment in 5 days or more will result in a suspension. Failure to make a payment in 30 days will result in definite termination of the account.

Cancellation of services will only be accepted through the HelpDesk. Customers are responsible for informing Unreal-Hosting Web Hosting Services of any problems experienced with the accounts. Cancellations will require validation. Accounts cancelled will be terminated within 24 hours of finalizing the cancellation. Thirty day money back guarantees will be issued only in the thirty day or less timeframe, starting from the account activation date. after the first 30 day period there will be no refunds.

RESELLER PRIVILEGES
Resellers will be responsible for all accounts under their ownership. Unreal-Hosting Web Hosting Services will not provide support/assistance to any accounts hosted by resellers. Furthermore, harmful actions caused by reseller customers will hold the reseller responsible for any damage caused by the reseller's customer. Unreal-Hosting Web Hosting services will not be responsible for any mistakes, errors or downtime caused by the reseller, or the reseller's accounts. Terminations or deletions of the main reseller or the accounts hosted by the reseller will be the responsibility of the reseller itself. Unreal-Hosting Web Hosting Services will not be responsible for restoring any reseller's accounts that have been deleted by mistake. In such situations, only the main reseller account will be restored with it's reseller permissions. Files, data and related may or may not be restored, depending on the situation.

Reseller TOS Violation
Non-payment of a reseller account will result in suspension and/or termination of the reseller. This is to include the main reseller, privileges and all accounts hosted by the reseller itself. Violation of the TOS and termination of the customer will break all contracts and obligations of Unreal-Hosting Web Hosting Services to the reseller. Furthermore, at the time of suspension and/or termination Unreal-Hosting Web Hosting Services would be allowed to contact any reseller customer at our own discretion.

Shell Access

Shell access will only be provided to the main reseller account and only under request. Reseller accounts are prohibited from providing SSH privileges to any account under their ownership. Requests for shell access must be made through our Support Helpdesk. Shell usage and security is the responsibility of the reseller owner.

Unreal-Hosting Web Hosting Services will not be liable for lost revenue, traffic, data or other caused by server downtime, human error or any disaster that may occur. By filling out an order form you automatically agree to not hold Unreal-Hosting Web Hosting Services responsible for any damage caused to your account, whether it be incidental or otherwise. Unreal-Hosting Web Hosting Services will not be held liable for equipment, software, programming and other damages. Physical well beings are responsibility of the datacenters providing the servers. Theft, fires, floods or any other disasters will not hold Unreal-Hosting Web Hosting Services liable for any damages.


Furthermore disputes over all above mentioned policies, guidelines and disclaimers should be handled by Unreal-Hosting Web Hosting Services and the disputing customer. Concerns, questions and comments over the Unreal-Hosting Web Hosting Services Terms of Servers and Account Usage Policies should be directed to support@Unreal-Hosting.com.